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General Renters Insurance Information

What is Renters Insurance?

Renters insurance, often called tenants insurance, provides coverage for your lost, damaged, or stolen personal belongings as well as personal liability coverage for injuries to another person.  For example, if someone is hurt in your apartment and the injury is deemed to be your fault, that person can file a liability claim with your insurance company to cover the costs associated with the injury.  If the injured person chooses to file a lawsuit against you, your renters liability insurance may pay for your legal defense and amounts you owe up to the limits set on your policy.  If you do not have renters insurance, these costs would be your responsibility to pay out of pocket.

Do I need renters insurance even if my landlord has insurance?

Although the landlord’s insurance policy provides coverage for the apartment building itself, there is no coverage for your personal belongings or any liability coverage in the event you are negligent and legally responsible for causing bodily injury or damage to someone else’s property.

What does renters insurance cover?

Renters insurance provides coverage for your lost or damaged belongings due to, for example, fire, theft or vandalism.  It also covers personal liability in the event you cause injuries to another person.  Whether the renters insurance or the landlord insurance pays for the costs associated with the injury will depend on, but not limited to, the circumstances of the incident, the location on the premises where the injury occurs, and who is at fault.

 

Renters insurance can also provide coverage for alternative living arrangement in the event that your rental unit becomes uninhabitable due to, but not limited to, storm damage or an apartment fire.

Is renters insurance necessary?

You are not required to carry renters insurance by law, but your landlord required you to maintain liability insurance as part of your lease agreement.

Why is renters insurance required?

Renters insurance isn’t legally required by local, state or federal government.  However, your landlord is requiring renters insurance as a condition to signing a lease.   Renters insurance provides protection in the event your possessions are lost, stolen or damaged, and also provides liability protection.

How much renters insurance should I have?

When you consider the cost of electronic equipment, clothes, jewelry, tools, kitchen gadgets and other personal items, you probably have far more invested in your personal property that you realize.  Many people think about an isolated loss to one area (such as a bedroom or a closet) but do not think about the cost to replace every item in your apartment.

 

Because renters insurance covers the contents within your home, you need to have a good idea of how much all of your belongings are worth.  The best way to determine how much insurance you should carry for your personal property is to create an itemized list of your belongings and their replacement costs.  It is important to determine how much it would cost to replace each item as brand new.  This should give you a good estimate for the total amount of insurance coverage you should carry.

Am I guaranteed coverage?

In most cases, approval is automatic to residents with valid in-force lease/rental contracts with the landlord.  However, the insurance carrier has the right to deny, cancel or non-renew coverage under certain circumstances.

How much does renters insurance coverage cost?

Attractive pricing options have been established so you know what your monthly payment is up front.  Premiums are specific to each apartment community and vary depending on the content limits you decide to buy.  The online enrollment website shows exactly how much your insurance coverage will cost per month, which is specific to your apartment community.

What are the customer service hours?

You can reach customer service at 888-919-0975.

Licensed representatives are available Monday through Friday 9 a.m. to 8 p.m.  Eastern and Saturday 9 a.m. to 5 p.m. Eastern.

What happens to a renters insurance policy if I move?

You will need to cancel your policy to coincide with your lease termination date.  If you move to a different apartment community, please check with your leasing office to see if they offer the PRIO Renters Insurance Program coverage.  If so, you will want to purchase another policy and make it effective to your new lease date. Please note renters insurance policy premiums are specific to each apartment community.

How do I enroll in the PRIO Tenant Insurance Program?

Enrollment can be completed online by you. Please contact a licensed representative at 888-919-0975 with any questions regarding coverage.

Policy Information

What is the policy term?

If you enroll as part of the leasing process, your insurance coverage will be effective with your lease term and will extend with any lease renewals or extension.  If you enroll any time after the initial leasing process, your coverage will be effective as disclosed on the declarations page, so long as you have an in-force and valid lease.  Coverage will remain in effect through the term of your lease, including any extensions thereafter so long as premium is paid and there is no other legal basis for which the carrier must cancel the policy.

What is a deductible?

A deductible is the amount of money that each policyholder is responsible for absorbing before the insurance carrier pays a claim.  You are not required to pay any amount out of pocket, but it is the amount that gets deducted from any claim payment.  For example, if a fire destroyed your $1,000 mattress and you have a $250 deductible, your claim payment would be $750 = $1,000 minus the $250 deductible.  For personal liability claims, you are not responsible for any deductible amount.

What are sub-limits?

A sub-limit (also known as special limits of liability) is the maximum amount your policy will pay for certain types of losses, regardless of the actual policy limit.  A sub-limit is part of, rather than in addition to, the limit that would otherwise apply to a loss.  In other words, it places a maximum on the amount available to pay that type of loss, rather than providing additional coverage for that type of loss.  Each policy has sub-limits on items such as (but not limited to) jewelry, watches, furs, portable electronic equipment, firearms, silverware, currency, or items located away from your apartment.

Who is covered under the policy?

The tenant living in the apartment community named on a valid lease and the Declarations page is considered the named insured.  The named insured includes the spouse if a resident of the same household.  Roommates can be named insureds if they are listed on the lease agreement and on the policy.  Termination of coverage for named insured occurs when they are removed or substituted on your lease.  Other individuals qualifying as insureds are defined in your policy.  Your total policy limits are shared amongst all insureds in your apartment.

What do I need to do if I need to change the effective start date on my policy?

If you need to change your policy effective date after you have purchased renters insurance, please contact customer service at 888-919-0975.  Licensed representatives are available Monday through Friday 9 a.m. to 8 p.m.  Eastern and Saturday 9 a.m. to 5 p.m. Eastern.

How do I make changes to my policy?

If you need to make changes to your policy after you have purchased renters insurance, please contact customer service at 888-919-0975.  Licensed representatives are available Monday through Friday 9 a.m. to 8 p.m.  Eastern and Saturday 9 a.m. to 5 p.m. Eastern.

How do I cancel my coverage?

You may change or cancel your coverage at any time by contacting customer service at 888-819-0975. For mid-term cancellations, your landlord would require substitute insurance to be placed on file to ensure you meet any on-going lease obligations.

 

Your insurance coverage is non-transferable to any other location.  We recommend you secure new insurance effective with your move to ensure your belongings are adequately protected during the move process.

What is additional living expense/loss of use?

Your insurance policy offers an important feature that provides additional living expense coverage when your apartment unit is damaged or destroyed.  This coverage may include the cost of certain hotel expenses, or to cover rental expenses if you are required to continue payments while repairs are being made.  Depending on the severity of the loss, you may be displaced for a few days or your lease agreement may be terminated and you will be required to permanently relocate to a new apartment.  This coverage feature provides compensation to assist with these loss situations as outlined in the policy.

When will I receive my policy?

If you elected to receive your policy documents electronically, you should receive an email within 48 hours after your policy was purchased online.  Please note that incorrect or invalid email addresses will delay the delivery of policy documents.  If you elected to have the policy sent by mail, you should receive your policy documents within 10 days from the time you purchase your policy online.

How do I file a claim?

Sedgwick Claims Management is handling claims for tenants signed up with the PRIO Renters Insurance Program on behalf of AIG.  Report your claim by calling Sedgwick at 855-266-5942.  One of the customer service representatives will take your claim information and offer assistance.

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